Increasing your retention rate is equally if not more important to gaining new consumers. Maintaining existing customers is not only more cost effective compared to getting new ones, but also creates a healthy image for your brand.
- Use clear strategies that focuses on maintaining existing customers.
- Reach out to active & inactive customers and update them on your new products and offerings.
- Follow the latest trends and engage customers on social media.
- Obtain feedback and improve your services to give your consumers exactly what they want.